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Question & Answer Minishop SOS Desk

Q & A Lists
Item Question & Answer
Japan Style / Thick comfort Blanket / Air Condition Blanket / Comforters / bedding / Quilt
Japan Style / Thick comfort Blanket / Air Condition Blanket / Comforters / bedding / Quilt
Item Q&A
  • Question : Inquiry for the item from fri****2018-12-10

    hi seller, when will you stock up on type C, 150x200cm size? Would like to get it. Thanks!!

    Answer : [Re] Inquiry for the item from fri****

    Hi, So sorry to inform you that Design C will out stock for few month. Thanks!

    Question : [Re] Inquiry for the item from fri****

    May I know which dark colour blanket do you havw in 150cm which will be available?

    Answer : [Re] Inquiry for the item from fri****

    Also, is type A and B reversible? As in one side with big squares, the other side is solid pink and blue colour. Pls update asap. Thanks.

    Question : [Re] Inquiry for the item from fri****

    Also, is type A and B reversible? As in one side with big squares, the other side is solid pink and blue colour. Pls update asap. Thanks.

    Answer : [Re] Inquiry for the item from fri****

    Hi, Both side same color. Thanks!

    Question : [Re] Inquiry for the item from fri****

    when are you restocking for dark colour, 150cm size?

    Answer : [Re] Inquiry for the item from fri****

    Design C & D will restock few month. The rest will restock 2 weeks. Thanks!

  • Question : Inquiry from pps****2018-12-08

  • Question : Inquiry for the item from urn****2018-12-03

  • Question : Walk in2018-11-02

  • Question : Inquiry for the item from zzk****2018-08-31

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4 IN 1 Bedsheet for new Design / QUILT COVER /  FITTED  Sheet /  Soft and Comfortable
4 IN 1 Bedsheet for new Design / QUILT COVER / FITTED Sheet / Soft and Comfortable
Item Q&A
  • Question : Inquiry for the item from Win****2018-12-11

    Secret Inquiry

    Answer : [Re] Inquiry for the item from Win****

    Secret Inquiry

  • Question : Inquiry from fad****2018-12-03

  • Question : Inquiry for the item from urn****2018-12-03

  • Question : Inquiry for the item from c_m****2018-11-29

  • Question : Inquiry for the item from yl1****2018-11-22

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Flower Soap Bouquet 7pcs for romantic Valentines day / mothers day / Christmas / New Year / Birthday
Flower Soap Bouquet 7pcs for romantic Valentines day / mothers day / Christmas / New Year / Birthday
Item Q&A
  • Question : Inquiry for the item from cat****2018-12-11

    Secret Inquiry

    Answer : [Re] Inquiry for the item from cat****

    Secret Inquiry

  • Question : Inquiry for the item from cat****2018-12-11

  • Question : Inquiry for the item from ila****2018-11-29

  • Question : Inquiry related delivery from jab****2018-07-14

  • Question : Inquiry related delivery from ynl****2018-05-28

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Best Creative gift toy Luminous LED Pillow to kids for party birthday Gift
Best Creative gift toy Luminous LED Pillow to kids for party birthday Gift
Item Q&A
  • Question : Inquiry for the item from LPB****2018-12-09

    restock for star?

    Answer : [Re] Inquiry for the item from LPB****

    Hi, Will restock after 3 weeks. Thanks!

    Question : [Re] Inquiry for the item from LPB****

    noted

    Answer : [Re] Inquiry for the item from LPB****

    Thanks!

  • Question : Inquiry related cancel and refund from sha****2017-11-16

  • Question : Inquiry related cancel and refund from sha****2017-11-09

  • Question : Inquiry related cancel and refund from sha****2017-11-06

【Muji Style Buy One get One Free】 Neck U Pillow / Travel / Office / Minimalist Life / Fitting Neck
【Muji Style Buy One get One Free】 Neck U Pillow / Travel / Office / Minimalist Life / Fitting Neck
Item Q&A
  • Question : Inquiry related delivery from Xia****2018-12-08

    Hi,

    If buy today, is it possible to self collect on Monday, 10 dec?

    Answer : [Re] Inquiry related delivery from Xia****

    Hi, Good day!
    Yes. Can. Thanks!

  • Question : Inquiry for the item from iuh****2018-11-09

  • Question : Inquiry for the item from tph****2018-11-06

  • Question : ABOUT ITEM2018-09-03

  • Question : SELF-COLLECT2018-07-26

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【Local Seller】 100% Cotton Knitted Bedsheet  set (Quilt Cover / Pillow case / Fitted Sheet)
【Local Seller】 100% Cotton Knitted Bedsheet set (Quilt Cover / Pillow case / Fitted Sheet)
Item Q&A
  • Question : Inquiry for the item from joh****2018-12-07

    Secret Inquiry

    Answer : [Re] Inquiry for the item from joh****

    Secret Inquiry

  • Question : Inquiry for the item from urn****2018-12-03

  • Question : Inquiry for the item from rac****2018-11-25

  • Question : Inquiry for the item from pic****2018-11-24

  • Question : Inquiry for the item from lav****2018-11-11

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1+1 Premium Microfiber Pillow / Bolster / Bedding / Bedroom / Comfortable
1+1 Premium Microfiber Pillow / Bolster / Bedding / Bedroom / Comfortable
Item Q&A
  • Question : Inquiry for the item from lee****2018-12-07

    Hi, can l just buy the bolster as l don't need the pillow? Thanks!

    Answer : [Re] Inquiry for the item from lee****

    Hi, You may contact 92970382 for order only bolster. Thanks!

  • Question : Inquiry for the item from her****2018-12-07

  • Question : Inquiry related delivery from Why****2018-12-04

  • Question : Inquiry for the item from Sha****2018-12-01

  • Question : Inquiry for the item from urn****2018-12-03

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【Free Shipping】100% Combed Cotton Bedsheet 1000TC MuJi Quality Quilt Cover bedsheet Set Bedsheet
【Free Shipping】100% Combed Cotton Bedsheet 1000TC MuJi Quality Quilt Cover bedsheet Set Bedsheet
Item Q&A
  • Question : Inquiry for the item from chr****2018-12-06

    Secret Inquiry

    Answer : [Re] Inquiry for the item from chr****

    Secret Inquiry

  • Question : Inquiry for the item from tim****2018-11-29

  • Question : Inquiry for the item from Tan****2018-11-28

  • Question : Inquiry for the item from 260****2018-11-13

Premium Blankets | Bedding/Comforters/Bedroom/Cotton Quilt/ Light Thin Quilt
Premium Blankets | Bedding/Comforters/Bedroom/Cotton Quilt/ Light Thin Quilt
Item Q&A
  • Question : Inquiry for the item from zmz****2018-12-05

    hi do u have the.options of 200*230cm available .?i see the selection options only have the 215cm types.

    Answer : [Re] Inquiry for the item from zmz****

    Hi, Will got this option after 3 weeks.Is 100% Cotton Quilt. Thanks!

    Question : [Re] Inquiry for the item from zmz****

    so i need wait 3 weeks to buy this right ? cannot buy now?

    Answer : [Re] Inquiry for the item from zmz****

    Hi, New item on the singapore way. So sorry ya.

    Question : [Re] Inquiry for the item from zmz****

    OK thanks for telling me

    Answer : [Re] Inquiry for the item from zmz****

    You're welcome. Have a good day!

Toothbrush keeper solid Utility Tooth Mug Toothpaste Case Cup Travel Accessories for Outdoor Travel
Toothbrush keeper solid Utility Tooth Mug Toothpaste Case Cup Travel Accessories for Outdoor Travel
Item Q&A
  • Question : Inquiry for the item from ivy****2018-12-04

    Any stock for ordering now?

    Answer : [Re] Inquiry for the item from ivy****

    Hi, You may contact 92970382 for order. Restock now. Thanks!

  • Question : Inquiry for the item from eme****2018-12-03

  • Question : Inquiry for the item from myq****2018-10-21

  • Question : Inquiry for the item from oli****2018-10-19

  • Question : Inquiry for the item from jen****2018-10-19

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Good Quality and cheap Bedsheet [Single/Super single/Queen/King] For 4 Size. Value to buy
Good Quality and cheap Bedsheet [Single/Super single/Queen/King] For 4 Size. Value to buy
Item Q&A
  • Question : Inquiry for the item from icy****2018-12-03

    Secret Inquiry

    Answer : [Re] Inquiry for the item from icy****

    Secret Inquiry

  • Question : Inquiry for the item from urn****2018-12-03

  • Question : Inquiry for the item from s4_****2018-11-25

  • Question : Inquiry for the item from dez****2018-11-22

  • Question : Inquiry for the item from dez****2018-11-20

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【Local Seller】 Towel ⭐ Bath towel ⭐ Microfibre ⭐ Face towel  ⭐ Quiet dry ⭐ SOFT ⭐ THICK ⭐ Comfy
【Local Seller】 Towel ⭐ Bath towel ⭐ Microfibre ⭐ Face towel ⭐ Quiet dry ⭐ SOFT ⭐ THICK ⭐ Comfy
Item Q&A
  • Question : Inquiry for the item from urn****2018-12-03

    Where is this manufactured in?

    Answer : [Re] Inquiry for the item from urn****

    Hi, Good day! We are manufactured in China. But export to Japan. Thanks!

  • Question : Bath Towel2018-09-11

  • Question : Inquiry related delivery from chw****2018-08-22

  • Question : pick up item purchased2018-08-17

  • Question : Inquiry related delivery from yin****2018-07-13

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New Toothbrush Holder/Four cups Automatic Toothpaste Dispenser
New Toothbrush Holder/Four cups Automatic Toothpaste Dispenser
Item Q&A
  • Question : Inquiry for the item from ami****2018-12-01

    Is there any size resteiction for the toothoaste?

    Answer : [Re] Inquiry for the item from ami****

    Hi, No resteiction for toothoaste. Standred size. Thanks!

Local Rechargeable cold Strong wind indoor outdoor metal Portable Long Lasting Mini USB Charging fan
Local Rechargeable cold Strong wind indoor outdoor metal Portable Long Lasting Mini USB Charging fan
Item Q&A
  • Question : Inquiry for the item from muh****2018-11-28

    Hi. The fan that I bought could not power on. Able to charge but couldn't on the fan.

    Answer : [Re] Inquiry for the item from muh****

    Dear Customer,

    Please let us check first and will get back to you ASAP. Thanks!

    .
    (Nov 29, 2018 10:19)

  • Question : Inquiry for the item from jay****2018-10-22

  • Question : Inquiry related delivery from mar****2017-08-07

Japan Style Tatami Mattress Topper/Mattress/Protector/Bedsheet/Anti-bacterial/Anti-mite
Japan Style Tatami Mattress Topper/Mattress/Protector/Bedsheet/Anti-bacterial/Anti-mite
Item Q&A
  • Question : Inquiry for the item from lyn****2018-11-24

    Hello, when will Knit in Queen be available again?

    Answer : [Re] Inquiry for the item from lyn****

    Hi, Will take a month. Thanks!

    Question : [Re] Inquiry for the item from lyn****

    hi, meaning by end of Dec? may I know how different is the 2?which is cooler?

    Answer : [Re] Inquiry for the item from lyn****

    Hi, Yea. Will arrive in that time. One is knit another one is flannel. Knit a bit better. Thanks!

  • Question : Inquiry for the item from sam****2018-10-03

  • Question : Inquiry for the item from mic****2018-10-02

  • Question : Inquiry for the item from aen****2018-10-02

  • Question : Inquiry for the item from kaw****2018-10-01

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【Free Shipping】Cartoon Children /Baby Latex Pillow (with pillowcase) comfortable and take care child
【Free Shipping】Cartoon Children /Baby Latex Pillow (with pillowcase) comfortable and take care child
Item Q&A
  • Question : Inquiry for the item from ice****2018-11-23

    Secret Inquiry

    Answer : [Re] Inquiry for the item from ice****

    Secret Inquiry

    Question : [Re] Inquiry for the item from ice****

    Secret Inquiry

    Answer : [Re] Inquiry for the item from ice****

    Secret Inquiry

  • Question : Inquiry for the item from urn****2018-11-22

  • Question : Inquiry for the item from ene****2018-11-12

  • Question : Inquiry for the item from joe****2018-11-11

  • Question : Inquiry related delivery from haz****2018-11-11

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320ml Creative Heat Sensitive Color Changing Mug  ♥ Romantic Mug  ♥ Gift Mug Cup ♥  Wedding Gift ♥
320ml Creative Heat Sensitive Color Changing Mug ♥ Romantic Mug ♥ Gift Mug Cup ♥ Wedding Gift ♥
Item Q&A
  • Question : Inquiry related delivery from bin****2018-11-23

    283791487 and 283791488

    Please advise when will delivery be made?

    Answer : [Re] Inquiry related delivery from bin****

    Hi, So sorry about it. Will send out today. And you will receive it tomrrow. Thanks!

    Question : [Re] Inquiry related delivery from bin****

    Ok.

    Answer : [Re] Inquiry related delivery from bin****

    Ok.

    Question : [Re] Inquiry related delivery from bin****

    Thanks. Have a good weekend ahead.

  • Question : Inquiry for the item from sio****2018-10-18

  • Question : Inquiry for the item from sio****2018-10-16

  • Question : Inquiry for the item from cii****2018-06-11

  • Question : Inquiry for the item from fan****2018-08-11

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Wheat Straw Automatic Toothpaste Dispenser Toothbrush Holder Drains Water Bathroom
Wheat Straw Automatic Toothpaste Dispenser Toothbrush Holder Drains Water Bathroom
Item Q&A
  • Question : Inquiry related delivery from iri****2018-09-19

    Secret Inquiry

    Answer : [Re] Inquiry related delivery from iri****

    Secret Inquiry

    Question : [Re] Inquiry related delivery from iri****

    Secret Inquiry

    Answer : [Re] Inquiry related delivery from iri****

    Secret Inquiry

    Question : [Re] Inquiry related delivery from iri****

    Secret Inquiry

    Answer : [Re] Inquiry related delivery from iri****

    Secret Inquiry

    Question : [Re] Inquiry related delivery from iri****

    Secret Inquiry

    Answer : [Re] Inquiry related delivery from iri****

    Secret Inquiry

    Question : [Re] Inquiry related delivery from iri****

    Secret Inquiry

    Answer : [Re] Inquiry related delivery from iri****

    Secret Inquiry

    Question : [Re] Inquiry related delivery from iri****

    Secret Inquiry

    Answer : [Re] Inquiry related delivery from iri****

    Secret Inquiry

    Question : [Re] Inquiry related delivery from iri****

    Secret Inquiry

    Answer : [Re] Inquiry related delivery from iri****

    Secret Inquiry

    Question : [Re] Inquiry related delivery from iri****

    Secret Inquiry

    Answer : [Re] Inquiry related delivery from iri****

    Secret Inquiry

    Question : [Re] Inquiry related delivery from iri****

    Secret Inquiry

    Answer : [Re] Inquiry related delivery from iri****

    Secret Inquiry

    Question : [Re] Inquiry related delivery from iri****

    Secret Inquiry

    Answer : [Re] Inquiry related delivery from iri****

    Secret Inquiry

    Question : [Re] Inquiry related delivery from iri****

    Secret Inquiry

    Answer : [Re] Inquiry related delivery from iri****

    Secret Inquiry

  • Question : Inquiry for the item from Des****2018-11-18

  • Question : Inquiry for the item from she****2018-10-23

  • Question : Toothbrush holder and Holes at compartment2018-10-18

  • Question : Order No. 2724934382018-09-03

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Popular in Japan! Sales NO.1 Cotton Protector Mat /Blanket/Bed Sheet Mattress Cover
Popular in Japan! Sales NO.1 Cotton Protector Mat /Blanket/Bed Sheet Mattress Cover
Item Q&A
  • Question : Inquiry for the item from Jul****2018-11-17

    Is this waterproof?

    Answer : [Re] Inquiry for the item from Jul****

    Hi, No. This is cooling surface. Thanks!

  • Question : Item usefulness2018-10-24

  • Question : Single and Super single2018-10-23

  • Question : 关于商品evo****会员的咨询。2018-10-02

  • Question : Inquiry for the item from ann****2018-07-25

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Cotton Bath Towel/Bath Shower Towel/Soft Comfortable Premium Quality
Cotton Bath Towel/Bath Shower Towel/Soft Comfortable Premium Quality
Item Q&A
  • Question : Inquiry related cancel and refund from qfn****2018-11-15

    Hi seller, thanks for your response to direct me to Qoo10 CS team. I have contacted them and hope they can work out with you to honour my giveaway order which was cancelled by them.

    Answer : [Re] Inquiry related cancel and refund from qfn****

    Dear Customer,

    Good day!
    We are sorry about it. It is cancel by Qoo10. Due they say system error. We provide first 100 pcs free. And we do so. Thank you for understanding us. Thanks!

    Have a good day!

  • Question : Inquiry for the item from yan****2018-11-11

  • Question : Inquiry for the item from fid****2018-11-11

  • Question : Inquiry for the item from jud****2018-11-11

  • Question : Towel Quality2018-10-24

【Local Seller】Lumbar Pillow / memory foam neck pillow lumbar pillow lumbar pad / Office/Back Support
【Local Seller】Lumbar Pillow / memory foam neck pillow lumbar pillow lumbar pad / Office/Back Support
Item Q&A
  • Question : Inquiry related delivery from joy****2018-10-28

    Order No. 277202929

    Hi. Please check our earlier thread. I had transferred the shipping fees to you and you had asked for my mobile number and said you would message me when the item was in stock before shipping the 2 cushions to me.

    Thank you.

    Answer : [Re] Inquiry related delivery from joy****

    Hi. So sorry about it. Will send it out tomorrow morning. And you will receive it between tomorrow and Tuesday. Thanks.

    Question : [Re] Inquiry related delivery from joy****

    Thank you :-)

    Answer : [Re] Inquiry related delivery from joy****

    Welcome. Thanks. Have a good week ahead.

    Question : [Re] Inquiry related delivery from joy****

    Hi. May I have the tracking number please? I still have not received the items. The delivery company said it would be delivered today. The delay is quite disappointing

    Answer : [Re] Inquiry related delivery from joy****

    Dear Customer,

    Good day!
    They are going to delivery item on 30th Oct. But nonody at home. We will improve delivery. Thanks!

  • Question : item bought on Oct 05, 2018 (Cart no. 121911625)2018-11-07

  • Question : Inquiry related delivery from joy****2018-10-28

  • Question : Availability2018-10-16

  • Question : Inquiry related delivery from sha****2018-10-23

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Graduation Bear 20cm / 30cm Graduation Gift
Graduation Bear 20cm / 30cm Graduation Gift
Item Q&A
  • Question : Inquiry for the item from 261****2018-11-14

    Secret Inquiry

    Answer : [Re] Inquiry for the item from 261****

    Secret Inquiry

  • Question : Inquiry for the item from jot****2018-10-26

Creative Cans Cooling Sports Towel/For GYM/For Sports/ For Exercise
Creative Cans Cooling Sports Towel/For GYM/For Sports/ For Exercise
Item Q&A
[Local Seller] 3 IN 1  bedsheet 12 Colors to choose bedsheet/ Fitted sheet/Pillow case/Bolster cover
[Local Seller] 3 IN 1 bedsheet 12 Colors to choose bedsheet/ Fitted sheet/Pillow case/Bolster cover
Item Q&A
  • Question : Inquiry for the item from eri****2018-11-01

    Secret Inquiry

    Answer : [Re] Inquiry for the item from eri****

    Secret Inquiry

    Question : [Re] Inquiry for the item from eri****

    Secret Inquiry

    Answer : [Re] Inquiry for the item from eri****

    Secret Inquiry

  • Question : Inquiry for the item from pal****2018-10-03

  • Question : Inquiry related delivery from 234****2018-09-26

  • Question : Inquiry related delivery from 234****2018-09-26

Cartoon Storage Box/ Laundry Box
Cartoon Storage Box/ Laundry Box
Item Q&A
  • Question : 1+1 promo2018-10-24

    Hi How do I get the 1+1 promotion?

    Answer : [Re] 1+1 promo

    Hi. Last time we sell one for 18.9. We we give buy 1 get 1 free. Now we only sell 9.9 for each. Thanks.

  • Question : What's the dimension?2018-08-09

Couple sound small pendant car keychain creative birthday Valentines Day gifts to send girlfriend
Couple sound small pendant car keychain creative birthday Valentines Day gifts to send girlfriend
Item Q&A
  • Question : Inquiry related delivery from vel****2018-10-17

    Secret Inquiry

    Answer : [Re] Inquiry related delivery from vel****

    Secret Inquiry

    Question : [Re] Inquiry related delivery from vel****

    Secret Inquiry

    Answer : [Re] Inquiry related delivery from vel****

    Secret Inquiry

  • Question : Inquiry for the item from fui****2018-07-22

  • Question : Inquiry related delivery from ton****2018-07-08

  • Question : Inquiry for the item from min****2018-02-11

  • Question : Inquiry for the item from jer****2018-02-09

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Bluetooth Wireless Speaker Portable Mini Cute Wooden Nut Model Outdoor Surround Stereo Speaker
Bluetooth Wireless Speaker Portable Mini Cute Wooden Nut Model Outdoor Surround Stereo Speaker
Item Q&A
  • Question : please advise2018-10-04

    Hi,

    if i am buying the Bluetooth Wireless Speaker Portable Mini Cute Wooden Nut and smoking pillow, why cannot combine the shipping rate as one S$3.99, instead the shipping rate was added together become S$8.49. This is so expensive.

    Please advise.

    Thanks
    Mrs Koh

    Answer : [Re] please advise

    Hi,

    Good day!
    We have change it already. This two can combine the shipping rate. Thanks!

    Have a good day!

    Question : [Re] please advise

    thank you.

    Answer : [Re] please advise

    Welcome. Have a good day!

    Question : [Re] please advise

    Hi, i noticed there is a 25 percent coupon and apply, but it say specific brand only. So what brand is entitle for the discount? I am considering buying the creative quit smoking pillow 1 big and 1 small cost total 40 plus.

    Answer : [Re] please advise

    Hi. Promotion only for coupon friendly item. Thanks.

3 In 1 Plate/ Mini Bowl/ Saucer Bundle of 3 Wholesale Price  Pyrex Food Storage Glassware
3 In 1 Plate/ Mini Bowl/ Saucer Bundle of 3 Wholesale Price Pyrex Food Storage Glassware
Item Q&A
  • Question : Inquiry for the item from fio****2018-10-11

    Why I cannot use the shop coupon 25% for this product? I thought this coupon for store wide product? Pls adv

    Answer : [Re] Inquiry for the item from fio****

    Hi, Now can use already. Thanks!

{CNY}Blue and white porcelain tableware creative birthday company gadgets Commodity Valentines Day
{CNY}Blue and white porcelain tableware creative birthday company gadgets Commodity Valentines Day
Item Q&A
  • Question : Inquiry for the item from hap****2018-10-03

    Hello. I report to u about the damaged items upon delivery. U promise to send me a new set. I have not yet received it. Please help me check

    Answer : [Re] Inquiry for the item from hap****

    Dear Customer,

    Good day!
    Please let us check first. Thanks!

  • Question : Empty BOX2018-02-13

Premium Quality Water Bottle BPA Free Slim A5 Convenient Carry Office School Sports Bag New Gift GSS
Premium Quality Water Bottle BPA Free Slim A5 Convenient Carry Office School Sports Bag New Gift GSS
Item Q&A
  • Question : Did not received the bottle !2018-10-01

    Did not received water bottle but you claimed already delivered. How to resolve undelivered goods?

    Answer : [Re] Did not received the bottle !

    Dear Customer,

    Good evening!
    That is Qoo10 they change to delivered. They following the timing. After we send out 14days. We will resend to you. Thanks!

    Good night!

  • Question : Inquiry related delivery from fre****2018-09-27