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Question & Answer Minishop SOS Desk

Q & A Lists
Item Question & Answer
Good Quality and cheap Bedsheet [Single/Super single/Queen/King] For 4 Size. Value to buy
Good Quality and cheap Bedsheet [Single/Super single/Queen/King] For 4 Size. Value to buy
Item Q&A
  • Question : Inquiry related delivery from Phy****2018-10-14

    Secret Inquiry

    Answer : [Re] Inquiry related delivery from Phy****

    Secret Inquiry

    Question : [Re] Inquiry related delivery from Phy****

    Secret Inquiry

  • Question : Inquiry for the item from evi****2018-10-14

  • Question : Design N - Queen Size2018-10-13

  • Question : Inquiry for the item from jes****2018-10-12

  • Question : Inquiry for the item from yen****2018-10-12

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【Local Seller】 100% Cotton Knitted Bedsheet  set (Quilt Cover / Pillow case / Fitted Sheet)
【Local Seller】 100% Cotton Knitted Bedsheet set (Quilt Cover / Pillow case / Fitted Sheet)
Item Q&A
  • Question : Included Items2018-10-15

    Hi!

    Can I confirm there's only 3 items included in this order?
    1 Quilt Cover, 1 Pillow case & 1 Fitted Sheet.
    Is the pillow case & quilt cover printed differently on both sides as shown in the photo? One side is striped and one is plain?
    If I wish to purchase additional pillow cases, how can I do that & how much is one? Thanks!

    Answer : [Re] Included Items

    Oh! I need 3 pillow cases for my order. Thanks.

  • Question : Inquiry for the item from del****2018-10-13

  • Question : Inquiry for the item from lie****2018-10-12

  • Question : Inquiry for the item from joy****2018-10-11

  • Question : Restock B001 Super Single2018-09-29

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4 IN 1 Bedsheet for new Design / QUILT COVER /  FITTED  Sheet /  Soft and Comfortable
4 IN 1 Bedsheet for new Design / QUILT COVER / FITTED Sheet / Soft and Comfortable
Item Q&A
  • Question : Inquiry for the item from ree****2018-10-13

    Secret Inquiry

    Answer : [Re] Inquiry for the item from ree****

    Secret Inquiry

    Question : [Re] Inquiry for the item from ree****

    Secret Inquiry

    Answer : [Re] Inquiry for the item from ree****

    Secret Inquiry

    Question : [Re] Inquiry for the item from ree****

    Secret Inquiry

    Answer : [Re] Inquiry for the item from ree****

    Secret Inquiry

    Question : [Re] Inquiry for the item from ree****

    Secret Inquiry

    Answer : [Re] Inquiry for the item from ree****

    Secret Inquiry

  • Question : Count?2018-10-11

  • Question : Inquiry for the item from yin****2018-10-07

  • Question : Inquiry for the item from jas****2018-10-02

  • Question : Inquiry for the item from lmc****2018-09-22

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1+1 Premium Microfiber Pillow / Bolster / Bedding / Bedroom / Comfortable
1+1 Premium Microfiber Pillow / Bolster / Bedding / Bedroom / Comfortable
Item Q&A
  • Question : Inquiry for the item from mel****2018-10-14

    What is the material of the pillow stuffing? Is it microfiber or feather? Is this the standard size pillow?
    If I order 2 pillows today, when is the soonest I can receive it?

    Answer : [Re] Inquiry for the item from mel****

    Hi, Good day! This is microfiber. Cotton cover. Standard size. If choose Qxpress you will received it tomrrow. Sinpost will take 2-3 working days!
    Thanks

  • Question : How long it take to deliver upon payment?2018-10-10

  • Question : pillow size2018-10-10

  • Question : Inquiry from con****2018-10-10

  • Question : 关于商品che****会员的咨询。2018-10-08

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Toothbrush keeper solid Utility Tooth Mug Toothpaste Case Cup Travel Accessories for Outdoor Travel
Toothbrush keeper solid Utility Tooth Mug Toothpaste Case Cup Travel Accessories for Outdoor Travel
Item Q&A
  • Question : Inquiry for the item from sye****2018-10-12

    No stock?

    Answer : [Re] Inquiry for the item from sye****

    On Qpost : Hi, May I know which color you want. Kindly message 92970382 for order. Thanks!

【Free Shipping】Cartoon Children /Baby Latex Pillow (with pillowcase) comfortable and take care child
【Free Shipping】Cartoon Children /Baby Latex Pillow (with pillowcase) comfortable and take care child
Item Q&A
  • Question : Inquiry for the item from sye****2018-10-11

    Hi,
    Is this page for ordering of the children pillow or baby pillow?

    Answer : [Re] Inquiry for the item from sye****

    Hi. Yes. This is latex pillow for baby. Thanks.

    Question : [Re] Inquiry for the item from sye****

    Can Give me the dimension?

    Answer : [Re] Inquiry for the item from sye****

    Where can I get the toddler latex pillow instead?

    Question : [Re] Inquiry for the item from sye****

    Hi, Size is 44 * 27 cm. Thanks!

    Answer : [Re] Inquiry for the item from sye****

    Hi, how come I cannot apply your shop coupon on this order?

    Question : [Re] Inquiry for the item from sye****

    Dear Customer,

    Now can already. Enjoy shopping with us. Have a good day!

  • Question : Inquiry for the item from gra****2018-10-12

  • Question : Inquiry for the item from deb****2018-10-09

  • Question : Inquiry for the item from jac****2018-09-07

  • Question : Haven't received item2018-08-24

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【Local Seller】Lumbar Pillow / memory foam neck pillow lumbar pillow lumbar pad / Office/Back Support
【Local Seller】Lumbar Pillow / memory foam neck pillow lumbar pillow lumbar pad / Office/Back Support
Item Q&A
  • Question : Inquiry for the item from glo****2018-10-11

    Hi may I know if item is currently in stock? As I will want to collect it on Monday 15th Oct. Thanks!

    Answer : [Re] Inquiry for the item from glo****

    Dear Customer,

    Good day!
    May I have your order number? Thanks!

  • Question : Shipping date2018-10-08

  • Question : Inquiry related delivery from wan****2018-10-02

  • Question : Inquiry for the item from hea****2018-10-02

  • Question : Inquiry for the item from ngw****2018-10-02

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Bluetooth Wireless Speaker Portable Mini Cute Wooden Nut Model Outdoor Surround Stereo Speaker
Bluetooth Wireless Speaker Portable Mini Cute Wooden Nut Model Outdoor Surround Stereo Speaker
Item Q&A
  • Question : please advise2018-10-04

    Hi,

    if i am buying the Bluetooth Wireless Speaker Portable Mini Cute Wooden Nut and smoking pillow, why cannot combine the shipping rate as one S$3.99, instead the shipping rate was added together become S$8.49. This is so expensive.

    Please advise.

    Thanks
    Mrs Koh

    Answer : [Re] please advise

    Hi,

    Good day!
    We have change it already. This two can combine the shipping rate. Thanks!

    Have a good day!

    Question : [Re] please advise

    thank you.

    Answer : [Re] please advise

    Welcome. Have a good day!

    Question : [Re] please advise

    Hi, i noticed there is a 25 percent coupon and apply, but it say specific brand only. So what brand is entitle for the discount? I am considering buying the creative quit smoking pillow 1 big and 1 small cost total 40 plus.

    Answer : [Re] please advise

    Hi. Promotion only for coupon friendly item. Thanks.

3 In 1 Plate/ Mini Bowl/ Saucer Bundle of 3 Wholesale Price  Pyrex Food Storage Glassware
3 In 1 Plate/ Mini Bowl/ Saucer Bundle of 3 Wholesale Price Pyrex Food Storage Glassware
Item Q&A
  • Question : Inquiry for the item from fio****2018-10-11

    Why I cannot use the shop coupon 25% for this product? I thought this coupon for store wide product? Pls adv

    Answer : [Re] Inquiry for the item from fio****

    Hi, Now can use already. Thanks!

{CNY}Blue and white porcelain tableware creative birthday company gadgets Commodity Valentines Day
{CNY}Blue and white porcelain tableware creative birthday company gadgets Commodity Valentines Day
Item Q&A
  • Question : Inquiry for the item from hap****2018-10-03

    Hello. I report to u about the damaged items upon delivery. U promise to send me a new set. I have not yet received it. Please help me check

    Answer : [Re] Inquiry for the item from hap****

    Dear Customer,

    Good day!
    Please let us check first. Thanks!

  • Question : Empty BOX2018-02-13

[Local Seller] 3 IN 1  bedsheet 12 Colors to choose bedsheet/ Fitted sheet/Pillow case/Bolster cover
[Local Seller] 3 IN 1 bedsheet 12 Colors to choose bedsheet/ Fitted sheet/Pillow case/Bolster cover
Item Q&A
  • Question : Inquiry for the item from pal****2018-10-03

    Secret Inquiry

    Answer : [Re] Inquiry for the item from pal****

    Secret Inquiry

  • Question : Inquiry related delivery from 234****2018-09-26

  • Question : Inquiry related delivery from 234****2018-09-26

Japan Style 5cm Tatami Mattress Topper/Mattress/Protector/Bedsheet/Anti-bacterial/Anti-mite
Japan Style 5cm Tatami Mattress Topper/Mattress/Protector/Bedsheet/Anti-bacterial/Anti-mite
Item Q&A
  • Question : Inquiry for the item from sam****2018-10-03

    Hi seller, i have missed the time sales. Any more promotion again?

    Answer : [Re] Inquiry for the item from sam****

    Hi, Please let me check with my boss. Kindly message 92970382 for more information. Thanks!

  • Question : Inquiry for the item from mic****2018-10-02

  • Question : Inquiry for the item from aen****2018-10-02

  • Question : Inquiry for the item from kaw****2018-10-01

  • Question : Inquiry for the item from sal****2018-10-01

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Popular in Japan! Sales NO.1 Cotton Protector Mat /Blanket/Bed Sheet Mattress Cover
Popular in Japan! Sales NO.1 Cotton Protector Mat /Blanket/Bed Sheet Mattress Cover
Item Q&A
  • Question : 关于商品evo****会员的咨询。2018-10-02

    can wash in washing machine?
    or use drying machine?

    Answer : [Re] 关于商品evo****会员的咨询。

    Hi, This is can wash in washing machine. Thankls!

  • Question : Inquiry for the item from ann****2018-07-25

  • Question : products made in what country?2018-07-25

Premium Quality Water Bottle BPA Free Slim A5 Convenient Carry Office School Sports Bag New Gift GSS
Premium Quality Water Bottle BPA Free Slim A5 Convenient Carry Office School Sports Bag New Gift GSS
Item Q&A
  • Question : Did not received the bottle !2018-10-01

    Did not received water bottle but you claimed already delivered. How to resolve undelivered goods?

    Answer : [Re] Did not received the bottle !

    Dear Customer,

    Good evening!
    That is Qoo10 they change to delivered. They following the timing. After we send out 14days. We will resend to you. Thanks!

    Good night!

  • Question : Inquiry related delivery from fre****2018-09-27

Wheat Straw Automatic Toothpaste Dispenser Toothbrush Holder Drains Water Bathroom
Wheat Straw Automatic Toothpaste Dispenser Toothbrush Holder Drains Water Bathroom
Item Q&A
  • Question : Inquiry related delivery from iri****2018-09-19

    Secret Inquiry

    Answer : [Re] Inquiry related delivery from iri****

    Secret Inquiry

    Question : [Re] Inquiry related delivery from iri****

    Secret Inquiry

    Answer : [Re] Inquiry related delivery from iri****

    Secret Inquiry

    Question : [Re] Inquiry related delivery from iri****

    Secret Inquiry

    Answer : [Re] Inquiry related delivery from iri****

    Secret Inquiry

  • Question : Order No. 2724934382018-09-03

  • Question : Shipping Cost2018-08-25

  • Question : Inquiry for the item from glo****2018-08-15

  • Question : Inquiry for the item from gra****2018-08-15

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【Local Seller】 Towel ⭐ Bath towel ⭐ Microfibre ⭐ Face towel  ⭐ Quiet dry ⭐ SOFT ⭐ THICK ⭐ Comfy
【Local Seller】 Towel ⭐ Bath towel ⭐ Microfibre ⭐ Face towel ⭐ Quiet dry ⭐ SOFT ⭐ THICK ⭐ Comfy
Item Q&A
  • Question : Bath Towel2018-09-11

    Secret Inquiry

    Answer : [Re] Bath Towel

    Secret Inquiry

    Question : [Re] Bath Towel

    Secret Inquiry

    Answer : [Re] Bath Towel

    Secret Inquiry

  • Question : Inquiry related delivery from chw****2018-08-22

  • Question : pick up item purchased2018-08-17

  • Question : Inquiry related delivery from yin****2018-07-13

  • Question : Inquiry from shi****2018-07-19

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【Muji Style Buy One get One Free】 Neck U Pillow / Travel / Office / Minimalist Life / Fitting Neck
【Muji Style Buy One get One Free】 Neck U Pillow / Travel / Office / Minimalist Life / Fitting Neck
Item Q&A
  • Question : ABOUT ITEM2018-09-03

    Hi Seller, can the Neck U Pillow be put under direct sun? Will the sun damage the beads filling? Thanks.

    Answer : [Re] ABOUT ITEM

    Hi, Yea can. Can put under sun. Thanks!

    Question : [Re] ABOUT ITEM

    Thanks.

    Answer : [Re] ABOUT ITEM

    Welcome. Have a good day!

  • Question : SELF-COLLECT2018-07-26

  • Question : Inquiry for the item from pri****2018-06-30

  • Question : Inquiry related delivery from juz****2018-07-15

  • Question : Inquiry related delivery from Bee****2018-07-06

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【Local Seller】 Japan Style / Thick comfort Blanket / Air Condition Blanket / Good condition
【Local Seller】 Japan Style / Thick comfort Blanket / Air Condition Blanket / Good condition
Item Q&A
  • Question : Inquiry for the item from zzk****2018-08-31

    Those item.sold out - when stock available?

    Answer : [Re] Inquiry for the item from zzk****

    Hi , will restock around two weeks. Thanks!

  • Question : Inquiry for the item from jjm****2018-07-19

  • Question : Inquiry for the item from jgt****2018-07-31

  • Question : Inquiry related delivery from ky-****2018-06-28

  • Question : delivery2018-06-26

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320ml Creative Heat Sensitive Color Changing Mug  ♥ Romantic Mug  ♥ Gift Mug Cup ♥  Wedding Gift ♥
320ml Creative Heat Sensitive Color Changing Mug ♥ Romantic Mug ♥ Gift Mug Cup ♥ Wedding Gift ♥
Item Q&A
  • Question : Inquiry for the item from cii****2018-06-11

    Hi! I just opened the package and notice one of the item is dirty.

    Answer : [Re] Inquiry for the item from cii****

    Dear customer,

    Good day!
    So sorry that so later reply you, I just came back from oversea. Is it can clean ? I will take care to inform our guys to clean up before send out next time. Thank you very much.

    Have a nice holiday.

    Question : [Re] Inquiry for the item from cii****

    It's a gift and it seems like a hard stain. How am I supposed to give it to my friend?

    Answer : [Re] Inquiry for the item from cii****

    Hi ,

    Good day!
    Actully can use swip tissue to clean it. Not worry. I will ask ppl go and exchange for you. So sorry.

    Have a nice day!

    Question : [Re] Inquiry for the item from cii****

    When? I have to work and it's not everytime someone will be at home

    Answer : [Re] Inquiry for the item from cii****

    Hi , May I know when you free for exchange mug? Thanks

    Question : [Re] Inquiry for the item from cii****

    Can meet u outside? So I can check on the spot and easier

    Answer : [Re] Inquiry for the item from cii****

    May I know where is better ?

    Question : [Re] Inquiry for the item from cii****

    Next week Tuesday at hougang mrt?

    Answer : [Re] Inquiry for the item from cii****

    Let me check first. Thanks. Will update you soon.

    Question : [Re] Inquiry for the item from cii****

    been more than a month and no update at all

    Answer : [Re] Inquiry for the item from cii****

    HI, Good day!
    Is possible exchange in our office ? Thanks!

  • Question : Inquiry for the item from fan****2018-08-11

  • Question : if i want to get a pair (2 cup) does it mean i select 2 qty?2018-05-05

  • Question : Inquiry for the item from lim****2018-01-10

  • Question : Inquiry for the item from mis****2017-12-25

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6pcs Heart-shaped rose soap flower  /Valentine/Birthday/Florist/Bridal/Proposal/Wedding/Romantic/
6pcs Heart-shaped rose soap flower /Valentine/Birthday/Florist/Bridal/Proposal/Wedding/Romantic/
Item Q&A
  • Question : Inquiry for the item from ivy****2018-08-14

    Hi, how fast is the delivery?

    Answer : [Re] Inquiry for the item from ivy****

    Hi,
    if Qxpress today order, will send out tomorrow, than will receive it on Thursday. Thanks!

Couple sound small pendant car keychain creative birthday Valentines Day gifts to send girlfriend
Couple sound small pendant car keychain creative birthday Valentines Day gifts to send girlfriend
Item Q&A
  • Question : Inquiry for the item from fui****2018-07-22

    Secret Inquiry

    Answer : [Re] Inquiry for the item from fui****

    Secret Inquiry

    Question : [Re] Inquiry for the item from fui****

    Secret Inquiry

    Answer : [Re] Inquiry for the item from fui****

    Secret Inquiry

  • Question : Inquiry related delivery from ton****2018-07-08

  • Question : Inquiry for the item from min****2018-02-11

  • Question : Inquiry for the item from jer****2018-02-09

  • Question : any restock?2018-02-13

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Cartoon Storage Box/ Laundry Box
Cartoon Storage Box/ Laundry Box
Item Q&A
  • Question : What's the dimension?2018-08-09

    Hi, what's the dimension for the storage box?

    Answer : [Re] What's the dimension?

    Hi, Good day! Storage box dimension is 33cm * 33cm *33cm. Thanks!

Flower Soap Bouquet 7pcs for romantic Valentines day / mothers day / Christmas / New Year / Birthday
Flower Soap Bouquet 7pcs for romantic Valentines day / mothers day / Christmas / New Year / Birthday
Item Q&A
  • Question : Inquiry related delivery from jab****2018-07-14

    Hi, if I order now (14/7) with Qexpress delivery method, can I receive in on Monday (16/7)?

    I’m after the 2 bouquet of 5 flower option.
    Do let me know, thanks.

    Answer : [Re] Inquiry related delivery from jab****

    Hi. Only can received it on Tuesday. Because Qxpress not working on weekend.

  • Question : Inquiry related delivery from ynl****2018-05-28

  • Question : Inquiry related delivery from man****2018-05-23

  • Question : Inquiry for the item from she****2018-01-11

  • Question : Inquiry related delivery from msm****2017-09-19

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Seasoning storage rack/Kitchen Storage Shelf/Fridge Shelf/Shelves/Multifunctional-Shelf/Japanese
Seasoning storage rack/Kitchen Storage Shelf/Fridge Shelf/Shelves/Multifunctional-Shelf/Japanese
Item Q&A
  • Question : Inquiry for the item from ash****2018-07-02

    Hi. I have recently bought the kitchen storage. May i know is it possible to get the additional holder that sticks to the wall? I removed & wanted to readjust to another place but it doesn’t stick anymore. It keep dropping off.

    Answer : [Re] Inquiry for the item from ash****

    Dear Customer,

    Good day! Item comes only have 1 sticker for each set, and our item all in Qxpress warehouse. We will try to bring in extra stricker next time. So will inform you once we have. thank you!

    Have a nice day!

    Question : [Re] Inquiry for the item from ash****

    Hi. So it is not possible to buy extra? I need it if not i cannot use the storage

    Answer : [Re] Inquiry for the item from ash****

    Hi, We dont have extra now. Please give us sometime to take from factory. Thnks!

  • Question : Inquiry for the item from sg9****2018-06-21

  • Question : Inquiry for the item from Pig****2017-11-22

strong adhesive wall hook-heavy duty clothes kitchen bathroom cabinet hanger sticky paste hook
strong adhesive wall hook-heavy duty clothes kitchen bathroom cabinet hanger sticky paste hook
Item Q&A
  • Question : Inquiry for the item from sam****2018-06-06

    R u able to advise the dimension of the square hook? Tks

    Answer : [Re] Inquiry for the item from sam****

    Hi,

    Good day!
    The dimension of the square hook size is 6.5*6.5cm. thank you!

    Have a nice day!

  • Question : Inquiry related delivery from alo****2018-03-13

Cute Cartoon Animal Air-condition Blanket Collapsible Plush Blanket Gift Panda
Cute Cartoon Animal Air-condition Blanket Collapsible Plush Blanket Gift Panda
Item Q&A
  • Question : Inquiry for the item from sun****2018-05-08

    Hi when will timesale again?

    Answer : [Re] Inquiry for the item from sun****

    Dear Customer,

    Good day!
    Will timesale on next week!
    Thank you!
    Hava a nice day!

    Question : [Re] Inquiry for the item from sun****

    Thanks!

    Answer : [Re] Inquiry for the item from sun****

    Welcome! Have a good day!

  • Question : Inquiry for the item from ser****2018-02-08

  • Question : Inquiry for the item from mis****2017-12-29

  • Question : Inquiry for the item from mis****2017-12-25

Creative Quit smoking and drinking Pillow for Valentines Day /  birthday / Christmas Gift / Present
Creative Quit smoking and drinking Pillow for Valentines Day / birthday / Christmas Gift / Present
Item Q&A
  • Question : Inquiry related delivery from jke****2018-02-08

    Secret Inquiry

    Answer : [Re] Inquiry related delivery from jke****

    Secret Inquiry

    Question : [Re] Inquiry related delivery from jke****

    Secret Inquiry

    Answer : [Re] Inquiry related delivery from jke****

    Secret Inquiry

best Creative gift toy Luminous LED Pillow to kids to girlfriend for party birthday gift
best Creative gift toy Luminous LED Pillow to kids to girlfriend for party birthday gift
Item Q&A
  • Question : Inquiry related cancel and refund from sha****2017-11-16

    HI STILL HAVE NOT RECEIVED THE SECOND DELIVERY AS PROMISED

    I would like a refund, feel cheated about this transaction.
    Been buying from qoo10. You are the first buyer that did not deliver the item. Good job!!!

    Answer : [Re] Inquiry related cancel and refund from sha****

    Dear customer. We are sent out the second item already. You choose the sinpost. Than the first item lose , we send the second one to you already. Just wait for two more days. Thanks for your understand. I just ask my guy he send out by this Monday. Tomorrow I also check with sinpost. And will report to Qoo10 this issue. Kindly inform us once receive item in this two days.

  • Question : Inquiry related cancel and refund from sha****2017-11-09

  • Question : Inquiry related cancel and refund from sha****2017-11-06